Refund Policy

At Organic Story Official, your satisfaction means everything to us. 🌿

We take great pride in providing authentic, organic, and high-quality products. However, if for any reason you’re not completely satisfied with your purchase, Organic Story Official is here to help.

This Refund Policy explains how refunds and returns are handled to ensure a fair and smooth experience for all our valued customers.

1. Eligibility for Refunds

To qualify for a refund, your item must:

• Be in its original condition, unused, and unopened.
  
  

• Be returned within 7 days of receiving the product.
  
  

• Include the receipt or proof of purchase from Organic Story Official.
  
  

If the product is damaged, defective, or incorrect upon arrival, please contact our support team immediately so we can resolve the issue promptly.

2. Non-Refundable Items

Certain types of products are not eligible for refund or return, including:

• Perishable or opened organic items
  
  

• Personal care products (for hygiene reasons)
  
  

• Items purchased during clearance or sale campaigns
  
  

At Organic Story Official, we maintain strict quality control to ensure all our products meet safety and freshness standards before dispatch.

3. Damaged or Incorrect Orders

If you receive a damaged or incorrect item from Organic Story Official, please notify us within 48 hours of delivery.
To process your refund or replacement, we may ask for:

• Clear photos or videos of the damaged or incorrect product
  
  

• Order number or proof of purchase
  
  

Once your claim is verified, Organic Story Official will arrange a replacement or issue a full refund (including shipping charges, if applicable).

4. How Refunds Are Processed

After your return is received and inspected, Organic Story Official will notify you via email regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days.
  
  

• Refunds are issued through the original payment method used during purchase.
  
  

Please note that your bank or payment provider may take additional time to post the refund to your account.

5. Return Shipping

Customers are responsible for paying their own shipping costs when returning an item (unless the product was damaged or incorrect).
If your return is approved, Organic Story Official may provide a prepaid return label in certain cases.

We recommend using a trackable shipping service, as Organic Story Official cannot guarantee that we will receive your returned item otherwise.

6. Late or Missing Refunds

If you haven’t received your refund within the stated period:

1. Check your bank account again.
   
   

2. Contact your credit card company or payment provider.
   
   

3. If you’ve done all this and still haven’t received your refund, please contact us at support@organicstoryofficial.com.
   
   

The Organic Story Official team is always here to help ensure a smooth resolution.

7. Exchange Policy

At Organic Story Official, we currently offer product exchanges only for defective or damaged items.
If you need to exchange a product for the same item, contact us at support@organicstoryofficial.com within 7 days of receiving your order.

8. Cancellation Policy

Orders placed on Organic Story Official can only be canceled within 12 hours of purchase, provided they have not yet been shipped.
Once an order is dispatched, cancellation or changes are no longer possible.

9. Contact Us

If you have any questions about our Refund Policy, please feel free to reach out:

📧 Email: support@organicstoryofficial.com
🌐 Website: www.organicstoryofficial.com
💚 Organic Story Official – Honest, Transparent, and Customer-Centered.

Thank you for shopping with Organic Story Official.
 Your trust inspires us to continue offering nature-inspired, high-quality, and authentic organic products every day. 🌱